Covid-19 Precautions

03 June 2020

To our Alaya community,

Alaya Hotels & Resorts was brought to life with a focus on honoring and protecting the world while providing a luxury experience to our guests. As we continue to navigate the global COVID-19 pandemic together, a noticeable and necessary evolution of our DNA and operations must take place in order to safely and cautiously welcome our invaluable guests and team members back to our properties. We want you, our family, to know that in accordance with guidelines provided by the WHO & Indonesian government, we constructed a sanitation and operations plan that takes into account the complete guest experience from before you arrive until you head back home.

We are ready when you are.
All properties will be completely sanitized using hospital-grade approved products and virus-eliminating UV technologies before opening the doors to the public. All guests and team members will enter the property only after their temperatures have been scanned and if they are wearing a mask. Throughout our public and team member areas, we will offer hand sanitizer stations and both sanitation and social distancing guidance through signage and monitoring. High touch points like door handles and elevator surfaces and public area furniture will be sanitized multiple times per day.

We’re only as strong as our teams.
Our team members will be equipped with their own hand sanitizer and personal protective equipment which will be worn at all times, will maintain a 1.5 meters distance and will employ operating procedures to ensure your comfort and safety at all times. Each team member will be trained on handling guest-facing materials and will undergo further Health and Safety training prior to reopening our doors.

Your arrival sets the tone for your stay.
All guests will be welcomed with a wellness kit for their personal use, their luggage and packages will be sanitized upon arrival, and guests will arrive to a sanitized and sealed guestroom. Guestrooms will remain unoccupied for 24 hours in between guests and sanitized using both hospital grade and UV technologies.

Digital enhancements designed to keep you as distant as you want to be.
We will offer contactless guest services including check-in, payment, service information, F&B service, concierge support and check out.

Keeping you well-nourished is important to us.
Updated spacious floorplans allow you to eat at a safe distance from any other patrons. Our serving team members will wear masks and gloves at all times and our kitchen staff will practice rigorous cleaning processes. As a precautionary measure, we will be eliminating all buffet dining experiences.

As new information becomes available, we will continue to grow our efforts in this plan as directed by medical and public health experts to ensure we remain vigilant in our journey to provide the most up-to-date courses of action to keep you safe.

To ensure that we are upholding these stringent new guidelines, we are introducing a new role at each of our hotels, an Environmental Health & Safety Manager, who will also serve as a resource for guests should they have any questions regarding the security of our hotels. During times like this, our team is here to help guide you through uncertainty, while ensuring that you and your loved ones have an enjoyable, memorable and most importantly, safe stay at your home away from home. On behalf of the entire Alaya Hotels & Resorts family, we can’t wait to welcome you back.

Sincerely,
Jimmy Gunawan
CEO, Alaya Hotels & Resorts

 

Flexible Changes + Cancellation
For new reservations for stays through 31 December 2020, we’re offering flexible cancellation and modification, so you can book with zero stress.

Staying Healthy & Reducing the Spread
To reduce spread of respiratory infections including COVID-19, we are urging guests and team members (hotel employees) to:
– Self-isolate and inform the hotel immediately if they develop a fever (37.3°C or higher), begin to feel feverish, or develop other signs or symptoms of sickness.
– Cover coughs and sneezes with a tissue. Dispose used tissues immediately in a disposable container or a trash can.
– Avoid touching their eyes, nose, and mouth with unwashed hands.
– Wash their hands often with soap and water, especially after coughing or sneezing. If soap and water are not immediately available, they can use a hand sanitizer containing 60%-95% alcohol), until soap and water is available.
– Team members to stay home if they are sick until at least 24 hours after their fever is gone without the use of fever-reducing medicines, or after symptoms have improved (at least 4-5 days after symptoms started).

 

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