Alaya Hotels and Resorts’ General Manager Awarded as the Only Female Bali Leading Top Hospitality Leader
03 June 2019
In the recent Bali Tourism Awards 2019, Alaya Hotels & Resorts’ General Manager, Mrs. Dewi Mas, CHA, CHT, claimed a distinction that once again have elevated the personal’s leader reputation on the island. Mrs. Dewi Mas, in her capacity as General Manager for Alaya Hotels & Resorts, was recognised as a “Bali Leading Top Hospitality Leader”. This is the second award given to her as Bali Top Hospitality Leader in previous year 2018 and currently in 2019.
Balinese born she is a seasoned hotelier with 20 years of experience in the industry. Having previously worked for reputable brands such as Hyatt, Four Seasons, The ONE Legian Hotel, and currently Alaya Hotels and Resorts in the capacity of General Manager, she brings a wealth of valuable expertise to her leadership by inspiring and develop people from Zero to Hero. Success in bringing Alaya Resort Ubud as 5 stars hotel brand, Mrs. Dewi Mas continues to strengthen her leadership in maintaining the guest satisfaction at Alaya Hotels and Resorts. During the two-year service at Alaya Hotels and Resorts, she he has successfully brought Alaya to achieve various kinds of awards such as 5 stars Hotel Brand for Alaya Resort Ubud, Bali Leading 5-Stars Local Brand by BTA, Tri Hita Karana Emerald Awards, Best Presentation and Service in Melapa Melapi Awards, Best PR Simpatik by THK Awards, Certificate of Excellence by Trip Advisor, Loved by Guest by Hotels.com, Agoda Gold Circle Award, Regular Temple Visit Activity Award by NOW Bali and recently 5 Stars Surveillance Certification.
Mrs. Dewi Mas has a detailed understanding of luxury hotel operations along with a solid background in sales and marketing. As a Certified Hotel Trainer, Certified Hotel Administration and Certified Lead Hotel Auditor, she regularly lectures at a local hospitality college and is keen to share her knowledge with the island’s next generation of aspiring hoteliers. Passionate about service quality and Bali’s sustainable growth, she is expected to be a real asset to the Alaya brand as it continues to evolve with the conception of several exciting projects
For the fifth consecutive year, the annual Bali Tourism Awards (BTA) were held in collaboration with the Indonesian Travel & Tourism Awards Foundation (ITTA). It’s an Oscar of Indonesia Tourism Award for Excellence and Quality in Bali’s Travel and Tourism Industry. A gala ceremony hosted on 27th May 2019 at The Trans Resort Bali saw representatives from more than 120 tourism companies in Bali gather for an elegant evening of wining and dining. ITTA Foundation believes that the Bali serves as the largest revenue generator of the Tourism Industry in Indonesia, one of the fastest growing market with a presence on the brand of hospitality and travel the world. To appreciate the outstanding achievement of the industry for many years, BTA awarded as proof for industry players to maintain the quality of service is very high and no doubt. It was truly a celebration of Bali’s best where hotels, resorts and outstanding hospitality executives were rewarded.
“I personally found this whole process to be professional and motivating in comparison to other initiatives. The Bali Tourism Award Foundation conducted an extremely thorough interview and assessment of my managerial career over the past 12 years. I am very fortunate to be the recipient of this prestigious award as Bali Leading Top Hospitality Leader. It also most encouraging that Alaya Hotels and Resorts was identified as an outstanding local property. I am confident that Alaya Hotels & Resorts will stand behind it commitment to provide the highest standards of service and continue to deliver exceptional guest experiences at both properties under its corporate banner.”
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